Here you can find answers to some of the most frequently asked questions.
To read our full terms and conditions please click here.
- Where is my order?
Delivery times will vary dependent on the delivery method chosen, you can find estimated delivery times here. If you think your parcel is delayed, you can check with your track id. Otherwise you can contact us at email@example.com or call 1800 425 1029 and we will help you if we can.
- Can I track my order?
Orders shipped via Ship Rocket and Indian Postal Service can be tracked. Once your orders are processed, you will receive a tracking number and details of the courier in your dispatch confirmation email.
- Can I get hold of a product more quickly?
If you need a product quickly, please call us, so that we can arrange those products from your nearest exclusive brand outlets/retail store.
- What is your returns policy?
We are giving first priority to customer satisfaction. We want our customers to be completely happy with their shopping. If, however, you would like to return an item ordered online, please make it within 30 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order, and can take up to 7 days to process once they are received in the warehouse. If it is not possible to refund to the same card, then we will raise a gift voucher for the correct value. To arrange a return, fill in our form here.
- Do you deliver internationally?
Right now we are not delivering internationally; however, we are spreading our wings across the globe and soon we will start international delivery
How much does delivery cost?
Details about all our delivery costs can be found here
- What can I do if my item was damaged or faulty when delivered?
We have a strong internal quality checking team, so the chances are rare. In any case, If the item delivered by us is damaged or faulty, please notify us at firstname.lastname@example.org with photos of the issue within 10 days of receiving the parcel.
- I would like to shop something as a gift, what are the gift options do you have?
There is the option to add a gift message at the checkout, this will be added to the delivery note in the parcel. Delivery notes do not show prices as standard.
- If I made an error while entering my shipping details, is it possible to correct this?
Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempting delivery.
- How do I contact customer service?
Please email email@example.com with any queries you have. Our customer service team works Monday to Friday 9am to 6pm. We usually answer emails within 3 working days. Please note emails are not monitored at the weekend.
- Gift Vouchers
How do I redeem a gift voucher online?
You can enter the gift voucher code within the checkout process for product purchases.
- When will my gift voucher expire? Can I extend the date?
The validity of Gift vouchers may vary, and please make a note of that. We will be clearly mentioning it on the Gift Voucher itself. The expiry date can be found in the bottom right-hand corner of your voucher letter, just above the voucher code. Please note that we will not be able to extend the date of your gift voucher, and we urge you to use your gift voucher before the specified expiry date.
- Do we sell your personal information in return of a monetary benefit?
We do not sell your personal information in return of monetary compensation. In addition, we do not have actual knowledge that we sell the personal information of minors under 16 years of age.
- Will you collect personal information through third parties?
We may allow certain third parties (such as online advertising services or social networks) to collect your personal information via automated technologies on our Services in exchange for non-monetary consideration.